Lessons by @jiho_notes

• Explaining a policy the customer won't likeLast week, a customer called about a refund.
• How I told my mom the truth about my healthLast week I called my mom about my health.
• Reflection: The Last Day of a Long TripThe sun rises over the empty street.
• Starting a Project with a Clear Goal and an Honest MistakeLast week I led our project kickoff meeting.
• The Night I Almost Quit My Job SearchLast night, I almost closed my laptop for good.
• First Words to a StrangerIt was a Tuesday evening, and I was at a job fair.
• The Market's EnergyI walked into the market this morning.
• A good talk with a stranger at a work eventI went to a work event today.
• The small fear before trying againI am sitting at my desk again.
• Staying Calm When a Customer is UpsetA customer called me very upset.
• The Song That Brings Me BackI heard that song again today.
• A calm talk about priceA client said my service was too expensive.