Lessons by @carmen94

• Explaining a policy with empathy: a short reflection on a tough customer callLast Tuesday, I had to tell a customer about a new policy.
• Launch Day: We Deployed and Rolled Back – What I LearnedWe deployed to staging this morning.
• Kicking Off a Project with a Clear GoalLast Monday, we started a new project.
• Talking a patient through a small mistakeI remember a patient who was very nervous.
• First Light After a Long NightI finished my shift at six in the morning.
• Cold Morning, Warm ThoughtsThe first cold morning of the year arrived today.
• The Small Fear Before Trying AgainI sit with my coffee, and my hands feel heavy.
• The day I stopped comparing myself to othersI opened my email at midnight.
• Presenting Our Plan: Reflecting on Tough QuestionsI had to present our new project plan.
• Planting a seed at workI planted a seed today.
• A Market MorningI wake up early on Saturday.
• A small word for a big changeI used to say yes to everything.