A2–B10:40
A guest came to me very tired.
A guest came to me very tired.
Her room was not ready yet.
Her room was not ready yet.
I said, “I am so sorry for the wait.”
I said, “I am so sorry for the wait.”
She looked disappointed and tired.
She looked disappointed and tired.
I offered her some fresh juice.
I offered her some fresh juice.
I said, “While you wait, may I offer you a drink?”
I said, “While you wait, may I offer you a drink?”
Her face relaxed a little.
Her face relaxed a little.
I promised to tell her the moment it was ready.
I promised to tell her the moment it was ready.
I checked the room every few minutes.
I checked the room every few minutes.
When it was ready, I ran to her.
When it was ready, I ran to her.
I said, “It is ready now.”
I said, “It is ready now.”
She smiled and thanked me warmly.
She smiled and thanked me warmly.
Handling a Tired Guest with Grace
by @oliverhere