A2–B10:43
A guest arrived early this morning.
Seorang tamu tiba pagi ini.
She looked very tired from her flight.
Dia terlihat sangat lelah dari penerbangannya.
I checked the system. The room was not ready.
Saya cek sistem. Kamarnya belum siap.
I took a breath and smiled.
Saya ambil napas dan tersenyum.
I said, "I am so sorry for the wait."
Saya berkata, "Maaf sekali atas tunggunya."
Her face softened a little.
Wajahnya sedikit lebih tenang.
I offered coffee and a seat in the lounge.
Saya tawarkan kopi dan tempat duduk di lounge.
I told her, "While you wait, may I offer you a drink?"
Saya bilang, "Sementara menunggu, boleh saya tawarkan minuman?"
She agreed and thanked me.
Dia setuju dan berterima kasih.
I made a note to check on the room every 10 minutes.
Saya catat untuk cek kamar setiap 10 menit.
I told her, "I will personally let you know the moment it is ready."
Saya bilang, "Saya akan memberitahu Anda langsung begitu kamar siap."
She looked relieved and relaxed.
Dia tampak lega dan rileks.
Handling a delayed room with grace
by @iqbal82