Lessons by @vinicius_55

• The Last Leaf: A Quiet GoodbyeTonight I watched the last leaf fall.
• Tea TalkLast night, I had tea with Ana.
• Explaining a Budget Without the StressToday I explained our budget to a colleague.
• Explaining a policy the customer won't like, with empathyYesterday I had to tell a customer about a policy.
• Calming an upset customer: what I learnedA customer called me, very upset.
• A Familiar VoiceThe phone call finished a few minutes ago.
• When the bus left me behindI ran to the bus stop.
• The Night Before the Big DayTomorrow I will sell my vegetables at the market.
• A stranger's gift of fruitI was at the bus stop yesterday.
• Fixing a Billing Error at CheckoutI noticed the total was wrong.
• I found a photo of a day I forgotI found an old photo today.
• The First Coffee of a Slow MorningI wake up and the house is dark.