A20:43
Yesterday at work, a customer came to my counter.
Kahapon sa trabaho, may customer na lumapit sa counter ko.
She looked at her receipt and seemed upset.
Tiningnan niya ang resibo at mukhang nagalit.
She said, "You charged me twice for this item."
Sabi niya, "Dalawang beses mo akong sinisingil para sa item na ito."
I felt a little nervous, but I smiled.
Medyo kinakabahan ako, pero ngumiti ako.
I said, "Let me take a look at that for you."
Sabi ko, "Tingnan ko nga iyan para sa iyo."
I checked the receipt and saw the mistake.
Sinuri ko ang resibo at nakita ko ang pagkakamali.
I told her, "You are right, that is a mistake."
Sinabi ko sa kanya, "Tama ka, may pagkakamali."
I fixed the charge on the computer.
Inayos ko ang singil sa computer.
Then I said, "I have fixed it — sorry about that."
Tapos sinabi ko, "Inayos ko na — pasensya na."
She smiled and thanked me.
Ngumiti siya at nagpasalamat.
I learned that staying calm helps a lot.
Natutunan ko na ang pagiging kalmado ay malaking tulong.
It is okay to make mistakes, as long as you fix them.
Okay lang magkamali, basta aayusin mo.
Sorting Out a Billing Mix-Up: A Calm Recap
by @jeromesays