B10:45
A customer found a billing error at checkout.
一位顾客在结账时发现了一个账单错误。
I asked, "Let me take a look at that for you."
我问：“我来帮您看一下。”
She pointed to an item that was double-charged.
她指出了一件被重复收费的商品。
I checked the screen carefully.
我仔细核对了屏幕。
Indeed, she was right, that was a mistake.
确实，她说得对，那是个错误。
I quickly adjusted the total.
我迅速调整了总价。
Then I said, "I have fixed it — sorry about that."
然后我说：“我已经改好了，很抱歉。”
She smiled, accepting the new amount.
她笑了，接受了新的金额。
It felt good to resolve it so easily.
能这么顺利地解决，感觉很好。
Small issues often need quick, clear action.
小问题常常需要快速、明确的行动。
雨萌
Handling a Billing Mix-Up Smoothly
by @yumenghere