A20:40
Last week, a patient was very nervous.
Minggu lalu, seorang pasien sangat gugup.
She needed a small procedure.
Dia butuh prosedur kecil.
Before that, I made a mistake.
Sebelum itu, saya membuat kesalahan.
I told her the wrong time.
Saya memberi tahu waktu yang salah.
She arrived one hour early.
Dia datang satu jam lebih awal.
I felt bad about that.
Saya merasa tidak enak tentang itu.
I said sorry right away.
Saya langsung minta maaf.
Then I talked to her calmly.
Lalu saya berbicara dengan tenang.
I said, 'I will talk you through every step.'
Saya bilang, 'Saya akan memandu Anda setiap langkah.'
I explained what would happen.
Saya jelaskan apa yang akan terjadi.
I told her it is normal to feel nervous.
Saya bilang gugup itu wajar.
She started to relax a bit.
Dia mulai sedikit rileks.
NA
Comforting a Patient After a Mistake: A Calm Reflection
by @nadia_speaks