A2–B10:55
A tired guest arrived early today.
今天有位疲惫的客人提前到达了。
Their room was not quite ready yet.
他们的房间还没完全准备好。
I felt bad seeing their travel weariness.
看到他们旅途的疲惫，我感到很抱歉。
I am so sorry for the wait, I told them.
我告诉他们，真的非常抱歉让您久等了。
We needed a little more time for cleaning.
我们需要再多一点时间进行清洁。
While you wait, may I offer a refreshing drink?
在您等待的时候，我可以为您提供一杯提神的饮料吗？
They accepted the offer with a soft smile.
他们带着一丝微笑接受了我的提议。
I will personally let you know the moment it is ready.
房间一准备好，我就会亲自通知您。
Their worry seemed to lessen a bit then.
那时，他们的担忧似乎减轻了一些。
A clear apology helps calm the situation.
清晰的道歉有助于平息局面。
Offering help makes a big difference.
提供帮助会带来很大的不同。
Always be honest and kind.
永远要真诚和善良。
Handling a Delayed Room Check-in Gracefully
by @xiuying74