A21:12
A customer called me. She was very upset.
May tumawag na customer. Galit na galit siya.
Her product was broken. She sounded very angry.
Sirâ ang produkto niya. Sobrang galit ang tono niya.
I listened to her words. I did not interrupt her.
Pinakinggan ko ang mga sinabi niya. Hindi ko siya sinabayan magsalita.
I said, "I am really sorry this happened."
Sinabi ko, "Sorry po talaga nangyari ito."
She felt I truly heard her. Her anger slowly went away.
Naramdaman niya na pinakinggan ko siya. Unti-unting nawala ang galit niya.
Then I said, "Let me make this right."
Tapos sinabi ko, "Hayaan niyo po na ayusin ko ito."
I added, "I will stay with you until it is sorted."
Idinagdag ko, "Sasama po ako sa inyo hanggang maayos ito."
Her voice became much softer. She felt understood then.
Lalong lumambot ang boses niya. Naramdaman niya na naiintindihan ko siya.
We worked together on a fix. We found a good answer.
Magkasama naming hinanap ang solusyon. Nakahanap kami ng magandang sagot.
I felt good helping her. This made me feel proud.
Masarap sa pakiramdam na nakatulong ako. Ipinagmalaki ko ito.
It was a good day at work.
Maganda ang araw na iyon sa trabaho.
Handling an Upset Customer: My Reflection
by @angel80