Handling a billing mix-up at checkout with a calm fix

Yesterday, a customer came to my counter with a receipt.

She said we charged her twice for one item.

I felt nervous because I did not see it before.

But I smiled and said, let me take a look at that for you.

I checked the system and saw the double charge.

I told her, you are right, that is a mistake.

Then I fixed it quickly on the computer.

I said, I have fixed it — sorry about that.

She looked at the new receipt and thanked me.

I learned to stay calm and check things carefully.

A simple sorry can make a problem small.

Now I feel more ready for the next mistake.