Lessons by @ryan_speaks

• Quietly Confirming the Deal and Next StepsI thought about the call.
• Explaining a Slip: A Calm RecapLast week I had to tell the team the release would slip.
• Night Before the Interview: A Hopeful ReflectionTomorrow morning, I have a job interview.
• Fixing a Billing Mistake with Calm HonestyA customer said her bill was wrong.
• Handling a billing mix-up at checkout with a calm fixYesterday, a customer came to my counter with a receipt.
• Owning My Mistake: A Bug I CausedLast week I broke the login page.
• When we saw the bug differentlyYesterday we found a bug in our app.
• The photo on my deskLast night, I found an old photo.
• The Last LeafI watched the last leaf fall.
• That small fear before I try againMy hand is on the mouse.
• The teacher who saw my potentialI remember my teacher Mrs. Park.
• After the test: a quiet talkI saw her face fall when she got the score.