Handling 'It's Too Expensive' – A Calm Reflection

Last week a customer said my product was too expensive.

My heart beat fast at first.

But I took a deep breath.

I said, 'I completely understand your concern.'

Then I asked, 'Can I ask what you are comparing it to?'

She mentioned a cheaper alternative.

I listened without interrupting.

I said, 'Let me show you where the value is.'

I explained the longer warranty and better support.

The customer nodded and thought for a moment.

In the end, she agreed to try it.

I learned to stay calm and ask questions.