Handling a Tired Guest When the Room Isn't Ready

The guest arrived early, looking exhausted.

I checked the system and saw the room was not ready.

I took a breath and walked over to them.

I smiled and said, 'I am so sorry for the wait.'

They looked disappointed but stayed quiet.

I continued, 'While you wait, may I offer you coffee?'

Their face softened a little.

I showed them to the lounge area.

I promised, 'I will personally let you know the moment it is ready.'

They thanked me and sat down.

I felt proud I stayed calm and kind.

The room was ready fifteen minutes later.