B10:33
I made a mistake on a client's order last week.
I made a mistake on a client's order last week.
I shipped the wrong part to them.
I shipped the wrong part to them.
I felt bad about it.
I felt bad about it.
But I fixed it quickly.
But I fixed it quickly.
The right part arrived yesterday.
The right part arrived yesterday.
Today I called to check in.
Today I called to check in.
I said, 'Just checking everything is working now.'
I said, 'Just checking everything is working now.'
The client sounded relieved.
The client sounded relieved.
She said everything was fine.
She said everything was fine.
I asked, 'Anything else on your mind?'
I asked, 'Anything else on your mind?'
She said no, just thanks.
She said no, just thanks.
I replied, 'Thanks for your patience.'
I replied, 'Thanks for your patience.'
Following Up After a Mistake
by @maya69