A20:33
A tired guest came to my desk.
A tired guest came to my desk.
She wanted to check in early.
She wanted to check in early.
I checked the system.
I checked the system.
Her room was not ready yet.
Her room was not ready yet.
I said, 'I am so sorry for the wait.'
I said, 'I am so sorry for the wait.'
I offered her coffee and a seat.
I offered her coffee and a seat.
I said, 'While you wait, may I offer you a drink?'
I said, 'While you wait, may I offer you a drink?'
She smiled a little.
She smiled a little.
I told her, 'I will personally let you know the moment it is ready.'
I told her, 'I will personally let you know the moment it is ready.'
She relaxed.
She relaxed.
I felt good about that.
I felt good about that.
MI
How I told a guest their room wasn't ready
by @mia_world