Telling a tired guest their room isn't ready

The guest looked exhausted when she arrived.

Her flight was delayed and she just wanted to rest.

I checked the system and saw her room was still being cleaned.

I felt nervous, but I knew I had to be honest.

I said, 'I am so sorry for the wait.'

I told her the room would be ready in about forty minutes.

Then I asked, 'While you wait, may I offer you some coffee?'

Her face relaxed a little when I said that.

I added, 'I will personally let you know the moment it is ready.'

She smiled and went to the lounge.

I checked with housekeeping every ten minutes.

When the room was ready, I went to her myself.