A2–B10:37
Last week, I made a mistake at work.
Last week, I made a mistake at work.
A small change broke our system.
A small change broke our system.
I had to tell the team fast.
I had to tell the team fast.
I said, 'Heads up — we have an issue with the login page.'
I said, 'Heads up — we have an issue with the login page.'
My voice was steady, not scared.
My voice was steady, not scared.
I told them what we knew so far.
I told them what we knew so far.
No guesses, just facts.
No guesses, just facts.
Then I said, 'I am looking into it now.'
Then I said, 'I am looking into it now.'
The team relaxed a little.
The team relaxed a little.
They knew I was on it.
They knew I was on it.
I fixed the issue in an hour.
I fixed the issue in an hour.
I learned that honesty builds trust.
I learned that honesty builds trust.
Owning Up: When I Told My Team About a Production Problem
by @daniel09