B10:39
I called the client after we fixed the bug.
Tinawagan ko ang client pagkatapos naming ayusin ang bug.
She had been upset about the delay.
Galit siya dahil sa matagal na paghihintay.
I wanted to show we cared about her issue.
Gusto kong ipakita na mahalaga sa amin ang problema niya.
I asked, 'Just checking everything is working now?'
Tinanong ko, 'Tinitignan ko lang kung okay na lahat?'
She said yes, but her voice was still tight.
Oo raw, pero parang hindi pa rin siya panatag.
So I added, 'Anything else on your mind?'
Kaya dinagdag ko, 'May iba ka pa bang iniisip?'
That opened the door for her real worry.
Doon niya naibulalas ang tunay niyang alalahanin.
She admitted she feared it would break again.
Inamin niyang natatakot siyang masira ulit.
I explained the fix was tested and stable.
Ipinaliwanag kong subok at matibay na ang ayos.
I thanked her for patient understanding during the issue.
Nagpasalamat ako sa pag-unawa niya habang may problema.
Her tone softened and she laughed a little.
Humina ang boses niya at bahagyang tumawa.
We ended the call on a good note.
Maganda ang naging pagtatapos ng aming tawag.
JE
Reflection: Checking In After the Fix
by @jenny_talks