B10:37
My colleague asked me to add a new button to our app.
My colleague asked me to add a new button to our app.
She was so excited about it, and I could see why.
She was so excited about it, and I could see why.
But our plate was already full with other tasks.
But our plate was already full with other tasks.
I said, 'I love the thinking behind this.'
I said, 'I love the thinking behind this.'
Then I added, 'Right now our focus is on the core work.'
Then I added, 'Right now our focus is on the core work.'
She looked a bit disappointed, so I kept talking.
She looked a bit disappointed, so I kept talking.
I said, 'Can we revisit it next quarter?'
I said, 'Can we revisit it next quarter?'
She smiled, and I felt a big relief.
She smiled, and I felt a big relief.
I learned that a clear no can still be kind.
I learned that a clear no can still be kind.
It was not a rejection, just a timing issue.
It was not a rejection, just a timing issue.
We ended the chat with a good feeling.
We ended the chat with a good feeling.
Saying No with Warmth: A Feature Request Turned Down
by @maya69