B10:32
A customer noticed a wrong charge at checkout.
May napansing maling charge ang customer sa checkout.
She pointed to the screen and looked confused.
Itinuro niya ang screen at mukhang naguguluhan.
I said, "Let me take a look at that for you."
Sinabi ko, "Tingnan ko po iyan para sa inyo."
I checked the receipt and saw the error.
Sinuri ko ang resibo at nakita ko ang mali.
It was a duplicate item that scanned twice.
Doble pala ang scan ng isang item.
I told her, "You are right, that is a mistake."
Sinabi ko, "Tama po kayo, may mali nga."
I removed the extra charge quickly.
Mabilis kong tinanggal ang sobrang bayad.
Then I said, "I have fixed it — sorry about that."
Pagkatapos sinabi ko, "Naayos ko na — pasensya na po."
She smiled and thanked me.
Ngumiti siya at nagpasalamat.
I felt good that I handled it smoothly.
Natuwa ako dahil maayos ko itong nahawakan.
No fuss, just a quick fix.
Walang gulo, mabilis lang ang ayos.
That is how good service feels.
Iyan ang pakiramdam ng magandang serbisyo.
JO
Handling a billing mix-up at checkout
by @josehere