B10:28
I had a problem with the server today.
今天服务器出了问题。
A client needed it back by noon.
客户要求中午之前恢复。
I sent a quick update for them.
我发了一个简短更新给他们。
I said I was working on it.
我说我正在处理。
I told them we expect it back by 2 PM.
我告诉他们预计下午两点恢复。
They appreciated the honest estimate.
他们很感谢诚实的预估。
I kept checking the progress.
我不断检查进度。
When I found a fix, I messaged them.
找到修复方法后，我通知了他们。
I said: I will let you know the moment it is resolved.
我说：一解决我就通知您。
That made them feel informed.
这让他们感到知情。
I learned to update early.
我学到要尽早更新。
Even a short message helps.
即使简短的信息也很有用。
Keeping stakeholders updated while fixing issues
by @xiuying74