A time I calmed an upset customer

A20:33

A customer called me very upset.

Isang customer ang tumawag sa akin na sobrang galit.

He said his order arrived broken.

Sabi niya, sira ang kanyang order pagdating.

I listened first without interrupting.

Nakinig muna ako nang hindi pumuputol.

Then I said, 'I am really sorry this happened.'

Tapos sinabi ko, 'Ikinalulungkot ko talaga ito.'

I said, 'Let me make this right.'

Sinabi ko, 'Hayaan mong ayusin ko ito.'

I told him, 'I am going to stay with you until it is sorted.'

Sinabi ko sa kanya, 'Mananatili ako sa iyo hanggang maayos ito.'

He took a deep breath and calmed down.

Huminga siya nang malalim at kumalma.

I asked for his order number.

Hiningi ko ang numero ng kanyang order.

I checked the problem quickly.

Mabilis kong tiningnan ang problema.

I told him we would send a new one.

Sinabi ko sa kanya na magpapadala kami ng bago.

He thanked me for my help.

Nagpasalamat siya sa aking tulong.

I felt good I could help him.

Naging maganda ang pakiramdam ko dahil nakatulong ako.

A time I calmed an upset customer

by @juan_82