Reflection: Telling the team about a production issue calmly

Yesterday I found a problem in our app.

Customers could not log in for about an hour.

I knew I had to tell the team fast.

I took a deep breath and wrote the message.

I said, 'Heads up, we have an issue with login.'

Then I added, 'Here is what we know so far.'

I listed the facts simply.

I did not guess or blame anyone.

I ended with, 'I am looking into it now.'

The team replied with helpful ideas.

We fixed the bug in thirty minutes.

I learned that calm words work best.