B10:46
Yesterday morning, our website suddenly failed to load.
昨天早上，我们的网站突然打不开了。
I noticed it while checking the dashboard.
我是在看仪表盘的时候注意到的。
My first thought was to tell the team right away.
我的第一个念头是马上告诉团队。
I sent a quick message: 'Heads up — we have an issue with the main server.'
我发了一条简短的消息：“提醒一下——主服务器出了问题。”
I added, 'Here is what we know so far: the error logs show a memory leak.'
我补充说：“目前已知的是：错误日志显示内存泄漏。”
Then I said, 'I am looking into it now.'
然后我说：“我现在正在排查。”
Everyone stayed calm and did not panic.
大家都保持冷静，没有慌乱。
We shared notes and found the problem in two hours.
我们互相分享线索，两小时内找到了问题。
It was a simple fix once we saw it clearly.
一旦看清了，修复其实很简单。
I learned that clear updates help a lot.
我学到，清晰的更新消息很有帮助。
A short heads-up builds trust in the team.
简短提醒能建立团队信任。
Telling the team about a production issue – a calm heads-up
by @jiayisays