A quick update for you – how I kept stakeholders calm while fixing the bug

B10:44

The server crashed at noon, right in the middle of a big client project.

Nag-crash ang server ng tanghali, sa gitna mismo ng malaking proyekto.

Everyone was worried, and honestly, I was too.

Nag-alala lahat, at sa totoo lang, ako rin.

I knew I had to send a quick update to the stakeholders immediately.

Alam kong kailangan kong magpadala ng mabilis na update sa mga stakeholder.

I wrote, 'Quick update for you – we found the issue and are fixing it now.'

Sumulat ako, 'Quick update para sa inyo – nakita namin ang problema at inaayos na namin.'

Then I added, 'We expect it back by 3 PM.'

Pagkatapos, sinabi ko, 'Inaasahan naming babalik ito ng 3 PM.'

That small message made a huge difference.

Ang maliit na mensaheng iyon ay malaki ang naitulong.

People felt heard and less anxious.

Naramdaman ng mga tao na sila ay pinakinggan at hindi na masyadong nag-alala.

I continued to give updates every hour after that.

Patuloy akong nagbigay ng update kada oras pagkatapos noon.

I kept it short and clear each time.

Pinaikli ko at pinalinaw ko ang bawat update.

At 2:45, I fixed the problem.

Alas-2:45, naayos ko na ang problema.

I immediately told them, 'It's resolved now' and gave a full summary.

Sinabi ko agad, 'Okay na ngayon' at nagbigay ng buong buod.

They thanked me for the transparency.

Nagpasalamat sila sa aking pagiging transparent.

A quick update for you – how I kept stakeholders calm while fixing the bug

by @miguel_96