Fixing a Billing Mistake with a Smile

Last week, a customer came to me with a bill.

She said the price was too high.

I looked at the paper and saw the error.

I said, 'Let me take a look at that for you.'

Then I told her, 'You are right, that is a mistake.'

I fixed the number and printed a new bill.

I said, 'I have fixed it — sorry about that.'

She smiled and thanked me.

I felt good because I helped her.

Next time, I will check the bill first.