Keeping stakeholders updated while fixing things

I had a problem with the server last week.

The client was worried about the delay.

I sent a quick update for you message.

I said, 'We expect it back by Friday.'

I did not promise more than I knew.

Every morning I gave them a short status.

They felt calm because I kept in touch.

I told them, 'I will let you know the moment it is resolved.'

That made them trust the process.

In the end, the server was fixed on Thursday.

I sent the final update right away.

Now I always keep people posted.