A20:44
A guest came to the front desk.
Seorang tamu datang ke meja depan.
She looked tired after a long flight.
Dia tampak lelah setelah penerbangan panjang.
I checked the system for her room.
Saya cek sistem untuk kamarnya.
It was not ready yet.
Belum siap.
I said, 'I am so sorry for the wait.'
Saya bilang, 'Maaf sekali atas penundaan ini.'
She sighed but did not complain.
Dia menghela napas tapi tidak mengeluh.
I offered her a drink while she waited.
Saya tawarkan minuman sambil menunggu.
I said, 'May I offer you some coffee?'
Saya bilang, 'Boleh saya tawarkan kopi?'
She smiled a little and said yes.
Dia tersenyum sedikit dan bilang iya.
I also promised to update her personally.
Saya juga berjanji akan memberi tahu langsung.
I said, 'I will tell you the moment it is ready.'
Saya bilang, 'Saya akan kasih tahu begitu kamarnya siap.'
She thanked me and went to the lounge.
Dia berterima kasih dan pergi ke ruang tunggu.
Handling a delayed room check-in with calm professionalism
by @surya_stories