B10:32
A customer called me yesterday.
Seorang pelanggan menelepon saya kemarin.
He was very upset about a mistake we made.
Dia sangat kesal karena kesalahan yang kami buat.
I said, "I am really sorry this happened."
Saya berkata, "Saya sungguh menyesal ini terjadi."
I did not explain or defend us.
Saya tidak menjelaskan atau membela kami.
I just listened and let him finish.
Saya hanya mendengarkan dan membiarkannya selesai.
Then I said, "Let me make this right."
Lalu saya berkata, "Biarkan saya perbaiki ini."
He calmed down a little after that.
Dia sedikit tenang setelah itu.
I told him I would stay with him until it was solved.
Saya bilang saya akan menemaninya sampai selesai.
He took a deep breath and thanked me.
Dia menarik napas dalam dan berterima kasih.
We fixed the problem together quickly.
Kami memperbaiki masalahnya bersama dengan cepat.
I learned that honesty is better than excuses.
Saya belajar bahwa kejujuran lebih baik dari alasan.
Saying sorry first makes everything easier.
Minta maaf dulu membuat segalanya lebih mudah.
RE
What I learned from calming an upset customer
by @reza05