Spikdi
B10:27
B10:27
I made a small mistake in our agreement.
I made a small mistake in our agreement.
I told my client right away.
I told my client right away.
I said I was sorry for the error.
I said I was sorry for the error.
Then I said, "So to confirm, we agreed on a Friday delivery."
Then I said, "So to confirm, we agreed on a Friday delivery."
She nodded and smiled.
She nodded and smiled.
I continued, "The next step on my side is to send the contract."
I continued, "The next step on my side is to send the contract."
I added, "I will send that over by Thursday morning."
I added, "I will send that over by Thursday morning."
She seemed relieved I was clear.
She seemed relieved I was clear.
Honesty helped us move forward.
Honesty helped us move forward.
Now I feel calm about the deal.
Now I feel calm about the deal.
Being Honest About a Mistake After a Deal
by @chloestories