A2–B10:32
A client said my service was too expensive.
A client said my service was too expensive.
I felt a bit nervous, but I stayed calm.
I felt a bit nervous, but I stayed calm.
I said, 'I completely understand your concern.'
I said, 'I completely understand your concern.'
Then I asked, 'Can I ask what you are comparing it to?'
Then I asked, 'Can I ask what you are comparing it to?'
She told me she was comparing it to a cheaper tool.
She told me she was comparing it to a cheaper tool.
I said, 'Let me show you where the value is.'
I said, 'Let me show you where the value is.'
I explained the extra support and features.
I explained the extra support and features.
She listened and started to nod.
She listened and started to nod.
In the end, she chose my service.
In the end, she chose my service.
I felt good because I handled it well.
I felt good because I handled it well.
The key was to listen and not argue.
The key was to listen and not argue.
Now I feel more confident about objections.
Now I feel more confident about objections.
How I Handled the 'Too Expensive' Objection
by @nora_talks