How I handled a guest whose room wasn't ready

A tired guest came to the front desk.

Her room was still being cleaned.

I said, "I am so sorry for the wait."

I offered her a drink and a seat.

"While you wait, may I offer you coffee?"

She looked relieved and sat down.

I checked the cleaning status myself.

I told her, "I will personally let you know the moment it is ready."

She thanked me and smiled.

A small apology made a big difference.